I own a 2005 Toyota Tacoma that was involved in an accident on I-40. My truck ended up entangled in the guide wires. I had damage to the rear quarter panels, tail gate, bumper and bed. On the recommendation of a friend, I called Port City Collision. They were friendly and knowledgeable. They assured me that they could repair my truck to like new condition. Jennifer kept me informed the whole way through the process. Their work exceeded my expectations. My truck looks as good as before the accident. The repair is so good that my friends who saw the truck after the accident are amazed at the results. On top of that, they even detailed the whole truck before they returned it to me.
Needless to say, they are my body shop of choice. I recommend Port City Collision to anyone who wants a quality repair to their vehicle.
Brian, I just wanted to let you and your employees know that I am extremely happy with the work you did on my car. You all went above and beyond my expectations and my car looks so much better. Thank you so much for your hard and fast work. It looks amazing!
As a child, my father, a mechanic, would often pull over on the side of the road and help a stranger whose car broke down. I was praying for someone like my dad when my parked car was hit in Wilmington overnight. I was visiting the Port City on business. I walked out of my downtown bed & breakfast to discover the driver’s side mirror had been ripped off my car. I was shaken, not knowing what to do or where to go. I called a friend back in Raleigh and she found Port City Collision in a Google search.
I called at 8 a.m. that morning and Jennifer answered. She listened as I told her I was afraid to even drive the car to the shop, fearing I would cause an accident trying to get around without a driver’s side mirror in an unfamiliar town. Jennifer came to the bed & breakfast, drove the car to the shop and returned it to me with a new mirror within hours. I hugged her twice, feeling blessed that she had taken this burden off me. No worries with Port City Collision. I can’t say enough how reassuring it was to have the efficiency and kindness of the people there. I thank them for putting my mind at ease and my car safely back on the road.
I wanted to thank you and your staff on such great service and a finished product. You and your staff went above and beyond the call of duty. The car looks better than when I too it from the dealers lot. It’s nice to know there are still businesses out there who take pride in their work and customer service.
Thank you for the good work on repairing my BMW. Below is the review I posted on Yahoo. I am 47 years old and had the first accident that was may fault since I got my drivers license at 16. Because the odds have been with me through the years, I have always carried liability insurance only. Not long after I traded in my aging BMW for a newer model, of coarse, I run into the back of a pick up truck (my fault) and crumple the front of my new BMW. I went to 3 body shops in town for estimates. Since I was paying out of pocket , price was a factor! One Shop estimate came in at $4,000.00 Another came in about the same. Port City Collision came in at $2,800.00. I look at their facility, which was very nice, large and plenty of business going on. I decided to give them my business. Dropped off the BMW on a Monday and they said they would shoot for being finished on Thursday or Friday. On Thursday Jennifer from the shop calls me and warned me that they may not be finished by Friday but if they were not, they would rent me a car on their dime until mine was ready. I was impressed and appreciated that. The car was in fact finished on Friday. The work was impeccable! The car was really nice looking before the accident, and even better looking after their work! These folks were very professional at every step. I always post reviews whether they are good, bad or ugly to keep businesses in check! This company deserves this good review and a good recommendation. Thanks for the good work!
I just wanted to thank you for your quality work and perfect end product. I am very impressed with the outcome of my vehicle and could not be more excited and satisfied. An added bonus was to receive my vehicle in superior condition versus the way you received it. I never expected the inside of my car to be vacuumed and cleaned! Having a 6 year old child is rough on the inside of a car- a complete mess. I love it, thank you so much. I also never expected the entire exterior of the car to be cleaned and for it to shine like it does now.
Our family has only lived here in North Carolina for about a year, and have not had the opportunity to build a solid professional working relationship with many individuals as of yet. Ed is a seasoned I-Car Instructor and fortunately has had the privilege to meet your wonderful team at Port City Collision by offering I-Car classes to you. My husband has a great many years invested in the automotive industry and has worked his way up the ladder as you have or are in the process of doing. He does not just let anyone take care of our vehicles (usually it is himself doing the repairs), he is very picky and meticulous about every little detail on the cars. For him to put his trust in your Collision Shop and let you do your best is something I know was difficult for him. You guys absolutely nailed it! Ed and I are so impressed with the ease of the entire process, the hospitality given, and the end product, and the fact that he had nothing to nit pick is amazing. I can’t put it into words how happy we are.
As a result of this outstanding service, we will definitely not ever hesitate to bring any of our vehicles to you for any service needs. Thank you so very much from the bottom of my heart. You guys turned a horrific car accident into an absolute breeze!