What You Need to Know Before Repairs

Port City Collision is Here to Help!

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What comes after an accident can feel like adding insult to injury. You do not have to navigate insurance estimates, claims, or deductibles alone. Port City Collision is more than just a collision repair provider. We are here to take care of vehicle owners in Wilmington, NC after they’ve been in an accident. Please take a look at some frequently asked questions that you may be wondering about before finding a repair provider. When you’re ready for personalized assistance contact us or request an estimate and our team will help you get your repair process started.


You have the right to choose who repairs your vehicle after an accident! When making your decision, consider these factors independently from what your insurance might tell you.

Handling an accident can be stressful and the unknown can be overwhelming. Port City Collision is here to help with your next steps after an accident.

Port City Collision’s lifetime warranty is good for as long as you own your vehicle. Don’t be concerned if your insurance company tells you that working with your choice of provider means that they won’t warranty the repairs. That’s why we offer the ultimate protection with our lifetime warranty! Every single part we repair or install will be covered.
Not all collision repair shops are the same. As an OEM Certified Collision Repair facility, Port City Collision is held to the highest standard of safety and repair standards. Our shop uses OEM specifications, procedures, parts, and equipment for every single repair to ensure that the vehicle is restored entirely to its pre-accident safety standards.
We encourage you to visit your vehicle manufacturer’s website and research Certified Collision Repair Programs. There’s a difference between Direct Repair Programs and OEM certified collision repair. As a Certified Collision Repair facility, Port City Collision is one of the best options for your vehicle after an incident and manufacturers trust us to restore vehicles to the highest quality. Regardless of how your insurance company may steer you, remember that you have the right to choose who appraises and repairs your vehicle. Make sure you’re working with a team that you can trust!
Transparency is extremely important to our team. We strive to keep our clients informed throughout their vehicle’s repair process. If we experience any delays from the insurance provider or parts distributors, we’ll let you know and work diligently to resolve the barriers that stand between you getting back behind the wheel of your vehicle.

A vehicle is considered a total loss by an insurance company when the damage and estimate to repair exceeds the compared value of the vehicle.

In North Carolina, you can file a diminished value claim to recoup your losses if your car’s value drops after an accident. This goes through the insurance provider for the driver at-fault. If you have questions about how diminished value might affect your vehicle, contact our team and we’ll be happy to talk about the details of your individual vehicle and case.